General terms of use

for the directory platform for dog lovers in Spain HolaWuff

Status: 27.11.2023

§ 1 Scope of application
§ 2a Scope of services HolaWuff
§ 2b Scope of services HolaWuff
§ 3 Order placement and terms
§ 4 Quality assurance
§ 5 Contractual obligations of the platform operator
§ 6 Contractual obligations of the client
§ 7 Workflow
§ 8 Payments and due date
§ 9 Performance disruptions, acceptance and liability
§ 10 Data processing and granting of rights
§ 11 Deadlines
§12 Guidelines and corrections
§ 13 Public image
§14 Confidentiality and customer protection
§ 15 Data backup
§ Section 16 Legal succession
§ 17 Final provisions

§ 1 Scope of application

HolaWuff (hereinafter referred to as the “Platform Operator”) operates the HolaWuff Platforms and makes the services offered on these platforms available to the users (hereinafter referred to as the “Provider/Client” or “Visitor”) on the basis of the following General Terms of Use.

HolaWuff is a directory platform for dog-friendly places in Spain. The aim of the platform operator is to show dog owners where they and their four-legged friends are welcome in Spain. On the other hand, dog-friendly providers or specific service providers should have the opportunity to present themselves and their services and expand their internet-based marketing and sales opportunities.

The user of the platforms (provider/client) may operate a website or an online store under their own domain. The platform operator offers the supplier/client to participate in the platforms by linking the URL of his website or online store with that of the platform operator so that the supplier/client can expand the distribution of his products via the Internet.

These General Terms and Conditions of Use are an integral part of all contracts concluded between the provider/client and the platform operator for products and services of the Hola Wuff directory platform and are their sole basis; conflicting terms and conditions of business or use shall not apply even if the platform operator has not expressly objected to them and executes the order without reservation.

Some of the individual services are subject to special product-related general terms and conditions and admission guidelines, which apply in addition to these General Terms and Conditions of Use and take precedence in the event of a conflict.

By placing an order, the provider/client assures that he is not a consumer, but an entrepreneur and merchant.

§ 2a Scope of services HolaWuff

With HolaWuff, the platform operator offers a platform for commercial company entries in which companies and event organizers can register. The addresses are georeferenced and displayed in software-generated digital maps from the OpenStreetMap service.


For each entry, it is possible to specify a number of categories and search terms, depending on the service package, which are used for the most specific data search possible. The platform operator may add to or change the search terms at any time without your consent in order to optimize findability on the platform and on the Internet. You can add or change search terms free of charge at any time.

The entry is also displayed in the direct hit list (result list of a search consisting of industry/search term/location combination) when searching for the specified search terms. The location of the entry is the company headquarters for provider entries and the venue for events.

Details from the provider and event entries may also appear in various external address and event platforms.

The geographical representation of the entries is based on the software specifications of the map and route material from OpenStreetMap. Due to the nature of the georeferencing software, the location of the provider/client or the event may only be displayed approximately or not at all in individual cases.

The provider/client can make changes to the content of their provider or event entry at any time within the scope of the contracted service.

Contracts for the information presented on HolaWuff can be concluded directly via the platform between the users (visitors and providers/clients). In this respect, the platform operator merely acts as an intermediary and does not itself become a party to the contracts concluded between the users (providers/clients and visitors).

The fulfillment of the contracts concluded between the users (providers/clients and visitors) also takes place exclusively between the users. The platform operator does not accept declarations of intent that are exchanged between users (providers/clients and visitors) and does not guarantee that a contract will actually be concluded between the users.

To use HolaWuff, the Platform Operator provides the Provider/Client with limited access to the backend of its website and provides it with suitable software that remains on the Platform Operator’s server. The platform operator is not responsible for establishing and maintaining the data connection between the provider’s/client’s IT system and the platform operator’s server.

HolaWuff is offered subject to availability. A 100 percent availability is technically impossible to realize and therefore cannot be guaranteed to the provider/client by the platform operator. However, the platform operator endeavors to keep the service available as constantly as possible. In particular, maintenance, security or capacity issues as well as events beyond the control of the platform operator (disruptions to public communication networks, power failures, etc.) may lead to disruptions or temporary shutdown of the service. As far as possible, the platform operator will carry out maintenance work during periods of low usage.

The software for operating HolaWuff is updated by the platform operator at irregular intervals. Accordingly, the provider/client only receives the right to use the software in its current version. The provider/client has no right to demand that the software be brought to a certain state.

§ 2b Scope of services Shop.HolaWuff

With store.HolaWuff, the platform operator offers an online marketplace (platform) via which providers/clients can post user profiles and sales advertisements for dog-related products using the software provided by the platform operator.

For each sales advertisement, it is possible to specify categories and search terms that are used for the most specific data search possible. The platform operator may add to or change the search terms at any time without the consent of the provider/client in order to optimize findability on the platform and on the Internet. The provider/client has the option of adding or changing search terms free of charge at any time.

Contracts for the goods presented on store.HolaWuff can be concluded directly via the platform between the users (visitors and suppliers/clients). In this respect, the platform operator merely acts as an intermediary and does not itself become a party to the contracts concluded between the users (providers/clients and visitors). The fulfillment of the contracts concluded between the users (providers/clients and visitors) also takes place exclusively between the users. The platform operator does not accept declarations of intent that are exchanged between users (providers/clients and visitors) and does not guarantee that a contract will actually be concluded between the users.

To use store.HolaWuff, the Platform Operator provides the Provider/Client with limited access to the backend of its website and provides it with suitable software that remains on the Platform Operator’s server. The platform operator is not responsible for establishing and maintaining the data connection between the provider’s/client’s IT system and the platform operator’s server.

store.HolaWuff is offered subject to availability. A 100 percent availability is technically impossible to realize and therefore cannot be guaranteed to the provider/client by the platform operator. However, the platform operator endeavors to keep the service available as constantly as possible. In particular, maintenance, security or capacity issues as well as events beyond the control of the platform operator (disruptions to public communication networks, power failures, etc.) may lead to disruptions or temporary shutdown of the service. As far as possible, the platform operator will carry out maintenance work during periods of low usage.

The software for operating store.HolaWuff is updated by the platform operator at irregular intervals. Accordingly, the provider/client only receives the right to use the software in its current version. The provider/client has no right to demand that the software be brought to a certain state.

§ 3 Order placement and terms

Services can be ordered from the platform operator in writing, electronically or by telephone. The contract is concluded in writing.

The execution of the order starts after the conclusion of the contract, irrespective of whether the content to be provided or entered by the provider/client alone is complete or correct.

The free entries for the first companies have no minimum contract terms. Otherwise, the minimum contract term for full membership is one year. The contracts expire automatically after one year if they are not extended.

The store packages are independent of the other packages and have terms of one month (PREMIUM) and one year (EXTRA). Only the EXTRA Shop package is extended by a further full year without timely termination (14 days as stated above).

All notices of termination must be in writing.

If the provider/client commissions additional services as standing orders during the term of the contract, these additional orders shall run independently of further contracts. The respective conditions and terms of the individual contracts concluded always apply.

The right to extraordinary termination for good cause remains unaffected. Good cause exists if the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period, taking into account all the circumstances of the individual case and weighing up the interests of both parties.

An important reason is in particular:

  • a significant breach of material provisions of these Terms of Use that is not remedied even after a deadline has been set or is repeated and makes the continuation of the contractual relationship impossible or unreasonable;
  • re-registration during an ongoing blocking period in accordance with § 6;
  • the provision of false provider data to conceal the true identity;
  • if the provider/client is in arrears with the payment of the fee or a not insignificant part of the fee for two consecutive dates in the case of a chargeable use of HolaWuff or store.HolaWuff;
  • if the provider/client suspends payments in general in the event of a chargeable use of HolaWuff or store.HolaWuff;
  • if, in the event of a chargeable use of HolaWuff, enforcement proceedings have been initiated against all or a substantial part of the other party’s assets or there are grounds for the opening of insolvency proceedings against the other party, such proceedings have been rejected for lack of assets, insolvency proceedings have been applied for against the other party or the other party has made an affidavit regarding its assets.

In the event of a justified extraordinary termination of the user contract by the platform operator, the provider/client is not entitled to create a new user account on the HolaWuff or store.HolaWuff platform.

Upon termination of the contract, the provider/client loses access to their user account. Furthermore, the platform operator’s obligation to store the data entered by the provider/client shall also expire upon termination of the contract.

§ 4 Quality assurance

The platform operator is entitled to correct any errors discovered in the vendor and event entries and goods advertisements/offers as part of quality assurance.

In addition, the platform operator can optimize vendor and event entries as well as product listings/offers with regard to search engine optimization (SEO) without the platform operator being obliged to do so. The provider/client may revoke this permission at any time in text form and reverse or delete corrections and additions.

§ 5 Contractual obligations of the platform operator

The performance obligation of the platform operator consists of providing the provider/client with the possibility of a provider or event entry and online stores in accordance with the agreed services during the term of the contract and ensuring that the provider or event entry and the goods advertisements/offers can be found on the goto.green and store.goto.green platforms and on the Internet.

Furthermore, the platform operator shall, in accordance with the service package selected by the provider/client, supplement the provider and event entry and online store using information and images available on the provider’s/client’s website and also place and advertise excerpts on third-party websites, in social networks and in other forms of use and media.

A specific content or graphic quality of a provider and event entry or product advertisement/offer is not part of the contract. Proof of publication can be provided by current screenshots.

The parties agree that the platform operator’s website should comply as far as possible with the specifications of the current versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari as well as a screen resolution of at least 1024 x 768 pixels.

Use of the platforms is exclusively at your own risk. Neither the platform operator nor its employees or management shall be liable – to the extent permitted by law – for lost profits or revenue or for any damages of any kind in connection with the services provided by the goto.green and store.HolaWuff platforms.

The platform operator provides no guarantees for the following cases

  • the results of use meet the expectations of the provider or user,
  • the platforms are available at a specific time or at a specific location,
  • faults or malfunctions on the platforms are rectified within a certain period of time,
  • the platforms are free of viruses or other harmful factors.

§ 6 Contractual obligations of the provider/client

To use the goto.green and store.goto.green platforms, the provider/client is provided with access data in some packages. These access data must be kept secret and must not be disclosed to unauthorized third parties. If there is the impression that an unauthorized person has this access data, the provider/client is obliged to change the password immediately or to inform the platform operator immediately.

The provider/client is liable for the content and data of a provider entry and the goods advertisements/offers in accordance with the general laws.

The provider/client may not post any illegal or immoral, insulting, threatening, violence-glorifying, racist or sexually offensive content or link to content that offends religious feelings or denigrates political dissidents or that is likely to morally endanger children or young people or impair their well-being.

The provider/client furthermore declares that he/she owns all copyrights and other rights to the content submitted or used on HolaWuff and store.HolaWuff and that persons depicted on submitted and used graphic content (e.g. videos, photos, photo series) who are not merely accessories to a location or part of depicted gatherings or similar events agree to the publication.

The provider/client is also obliged to refer to the advertising content if editorial and advertising contributions are mixed, and to make it clear that he himself is responsible for the content of these web offers. If a claim is made against the platform operator due to a breach of one of these obligations, the provider/client shall indemnify the platform operator against all third-party claims upon first request.

In the event of a breach of one of these obligations, the platform operator is entitled to block the affected vendor and event entries as well as goods advertisements/offers in whole or in part and/or to terminate the contract without notice. The platform operator also reserves the right to refuse publication if the content may constitute a violation of applicable laws, public order, morality, recognized principles of morality, competition law, trademark law or advertising law. In such cases, fees paid will not be refunded.

The provider/client is obliged to provide or link to all legally required information, such as terms and conditions, imprint, revocation conditions, etc., if required, on the platform. The provider/client, not the platform operator, is responsible for the accuracy of this legally required information.

The provider/client acknowledges that the website and elements of HolaWuff’s corporate design are protected by copyright, trademark and other intellectual property rights. The provider/client is only granted the right to limited use of the platform and design elements in accordance with these terms of use.

The advertising material for HolaWuff provided by the platform operator and the HolaWuff logo may be used within the specified corporate design guidelines (brand guidelines). Violations of this may constitute an infringement of copyright, trademark and other property rights.

§ 7 Workflow

If changes are made to the domain, the logo or address data, the parties shall inform each other immediately. Both the provider/client and the platform operator shall designate a person who can be reached during normal business hours as the contact person authorized to make decisions within the framework of the execution of this contract. Declarations made by other persons shall have no legal effect.

All entries, corrections and changes are first submitted by the platform operator to the provider/client for review and approval. The supplier/client agrees to respond to the submitted drafts within a period of 10 days.

§ 8 Payments and due date

Unless otherwise agreed, invoicing shall take place upon conclusion of the contract. Costs for the entry must be paid immediately. Invoice amounts for advertisements and special publications are payable without deduction within 2 weeks of invoicing. The date of receipt of the payment is decisive for the timeliness of the payment. The platform operator reserves the right to send invoices to the client electronically.

The platform operator offers providers/clients the option of paying the invoice fees by issuing a SEPA core direct debit mandate. The platform operator reserves the right to add certain payment methods in individual cases. With regard to the respective payment method, the agreements made upon conclusion of the contract shall apply.

The platform operator also reserves the right to carry out a credit check and to block certain payment methods or the service for the customer in the event of a negative credit rating and in the event of a returned direct debit.

In the event of late payment by the provider/client and in the event of justified doubts as to its solvency, the platform operator shall be entitled to make the (further) performance of services dependent on the settlement of outstanding invoice amounts, even before and during the term of the contract, regardless of any originally agreed payment term. The platform operator is entitled to block the client’s entries until the remaining claim has been paid in full. In this case, the client remains obliged to pay.

In the case of payment by direct debit, the platform operator collects the amount due monthly in advance. In this case, the provider/client must provide the platform operator with a valid SEPA core direct debit mandate. Amounts approved for collection by the provider/client by direct debit shall be credited to the platform operator immediately. With the SEPA core direct debit mandate, the provider/client authorizes the platform operator to collect the corresponding amount from the specified bank account of the provider/client at a domestic credit institution by direct debit. If a payment initiated by direct debit is not executed for reasons justifiable by the client/account holder, e.g. incorrect information, revocation or insufficient funds in the original account, the provider/client must reimburse the platform operator for the costs incurred, in particular bank charges.

The provider/client undertakes to notify us immediately of any change to his account details and to issue a SEPA core direct debit mandate even if he changes his account.

§ 9 Performance disruptions, acceptance and liability

The platform operator accepts no liability for the availability of the information system or the accuracy and completeness of the entries and ratings in the HolaWuff portal.

Liability for short-term, insignificant disruptions to the platform or disruptions to the retrievability of the vendor and event entries as well as the goods advertisements/offers that cannot be influenced by the platform operator is excluded. This also applies to technical or organizational service disruptions during maintenance work; these do not entitle the customer to a reduction in price, termination or the assertion of claims for compensation.

A prerequisite for the rectification of faults and defects is their timely notification. Claims due to faults and defects that are not reported to the platform operator in writing within two weeks of the client first becoming aware of them are excluded.

Vendor and event entries created by the platform operator as well as goods advertisements/offers shall be deemed to have been accepted upon publication, but no later than 10 days after the vendor/client has taken note of them. The provider/client will be notified of the publication of the entry by e-mail.

Warranty is primarily provided by rectification.

The limitation period for deficiencies in performance on the part of the platform operator is reduced to 12 months, unless these are based on intent.

The platform operator is only liable for damages caused by a grossly negligent or intentional breach of duty by the platform operator or its agents. Liability is in any case limited to the amount of damages foreseeable at the time of conclusion of the contract and does not include cases of force majeure.

The platform operator is not liable for the content posted by the provider/client, which must at least comply with the requirements set out in § 12. The platform operator is not liable for the claims contained in the content about products/goods and/or services of the provider/client. Possible violations of competition law, copyright law, trademark law, data protection law or other legal violations of measures are the responsibility of the provider/client. The platform operator shall draw the end customer’s attention to this provision on the platform by means of general terms and conditions and disclaimers.

The provider/client shall indemnify the platform operator against any third-party claims. The indemnification is limited to the statutory lawyer’s and court fees with regard to the costs of the defense. Any settlement between the platform operator and the claimant is subject to approval by the provider/client. The provider/client shall inform the claimant of this.

If the platform operator becomes aware of illegal content on the part of the provider/client, it is entitled to immediately block the link to the offending pages.

We accept no liability whatsoever for any disadvantages arising from the unauthorized use of access data for which the provider/client is responsible.

§ 10 Data processing and granting of rights

By placing the order, the provider/client grants the platform operator the right to store, process and make publicly accessible its company or product-related images, logos, videos and texts on any websites and comparable, including mobile, media and services to the extent necessary for the performance of the contract.

The platform operator stores and processes the personal data of the provider/client in compliance with the applicable statutory provisions exclusively for the fulfillment of this contract. The data received from the provider/client (such as title, name, address, date of birth, e-mail address, telephone number) are collected exclusively by the provider/client, processed on the platform operator’s server and used insofar as this is necessary for the establishment, execution, amendment or termination of this contract. The platform operator is entitled to transfer the data to third parties commissioned by it, insofar as this is necessary for the platform operator to fulfill its obligations under this contract. The provider/client can revoke the consent given here at any time with effect for the future.

The provider/client undertakes to comply with the statutory data protection provisions when participating in the portal.

Furthermore, the provider/client agrees to invoicing and to the processing, storage and use of the provider and event data and goods/product data required for the execution of the order and the associated personal data. The type and scope are set out in the privacy policy.

The data will not be passed on to third parties not involved in the purpose of the contract.

§ 11 Deadlines

The Platform Operator’s order deadlines are non-binding unless their binding nature is expressly agreed in writing.

If a deadline is exceeded, the platform operator shall only be in default if it is responsible for the delay. In the event of force majeure or other unforeseeable obstacles for which we are not responsible, there shall be no delay.

The provider/client can only demand compensation for damages caused by delay if the platform operator is proven to have acted with intent or gross negligence.

§ 12 Guidelines and corrections

HolaWuff is an address platform and store.HolaWuff is an online marketplace for dog-friendly businesses and services, freelancers and event organizers. For this reason, the provider’s or organizer’s offer must be dog-friendly and legally unobjectionable.

The platform operator may refuse to activate a provider/client on HolaWuff and store.HolaWuff if these requirements are not met. There is no entitlement to the activation of the entry even if the criteria are met.

In the event of a breach of these guidelines, the platform operator is entitled to block the affected vendor and event entries and goods advertisements/offers in whole or in part and/or to terminate the contract without notice. In such cases, fees paid will not be refunded.

The platform operator reserves the right to refuse the publication of supplier and event entries and goods advertisements/offers.

The platform operator reserves the right to delete, edit and correct supplier and event entries and product advertisements/offers.

The platform operator may revise vendor and event entries and product listings/offers with regard to findability and search engine optimization (SEO).

§ 13 Public image

The platform operator undertakes to advertise the platforms to an appropriate extent. The parties shall jointly determine the characteristics of the advertising insofar as the provider/client is to be particularly emphasized in the advertising. If the advertising is to apply equally to all providers/clients on the platforms, the platform operator reserves the sole right of determination.

The provider/client is granted the right to advertise on the platform operator’s platforms for the duration of the contract. The provider/client is not authorized to use texts, brands or other trademarks of the platform operator for this purpose unless he obtains prior written permission from the platform operator. Official advertising materials of the platforms agreed between the provider/client and the platform operator are exempt from this prohibition.

The platform operator shall be granted the right to advertise the provider’s/client’s participation on the platform operator’s platforms for the duration of the contract.

The parties will coordinate press releases that go beyond the usual advertising in advance. If the parties cannot reach an agreement, the platform operator retains the right to make the final decision via a press release.

In the event that the provider/client breaches one of its aforementioned obligations, it shall pay a contractual penalty of EUR 500 to the platform operator, which shall be due immediately and without deductions. Any claims for damages remain unaffected by this.

§ 14 Confidentiality and customer protection

The parties mutually undertake to maintain absolute confidentiality vis-à-vis third parties regarding all business transactions of which they become aware in the course of their cooperation, in particular regarding business and trade secrets. The confidentiality obligation shall continue to exist after termination of the contract.

All mutually exchanged business documents must be stored carefully on the company’s own premises and protected from unauthorized access.

The parties undertake to refrain from poaching employees from the other party.

§ 15 Data backup

The platform operator does not back up the content posted by the provider/client or the e-mails received by the provider/client. The provider/client is responsible for any data backups.

§ Section 16 Legal succession

The platform operator is entitled to transfer the rights and obligations arising from this contract to a third party. He shall inform the provider/client of the transfer in writing.

In the event of a transfer by the platform operator, the provider/client has an extraordinary right of termination.

Notice of termination must be received by the platform operator in writing within 14 days of receipt of the transfer notification. It becomes effective at the time of receipt by the portal operator.

§ 17 Final provisions

General terms and conditions of the supplier/client shall not apply, even if their inclusion has not been expressly objected to.

The law of the United States of America, in particular the State of Wyoming, shall apply to all deliveries and services. The application of the UN Convention on Contracts for the International Sale of Goods of April 11, 1998 is excluded.

The place of performance is the registered office of the platform operator if the provider/client is an entrepreneur.

The place of jurisdiction is the registered office of the platform operator if the provider/client is an entrepreneur.

All amendments to these General Terms and Conditions of Use, including the text form clause, must be made in text form.
Should any provision of this contract be or become invalid, this shall not affect the validity of the remainder of the contract. The invalid provision shall be replaced by a provision that comes as close as possible to what the parties intended, taking into account economic aspects. The same applies in the event that any amendments to the agreement become necessary.

Buffalo Com Group LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States of America

E-mail: bienvenidos@holawuff.com


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